Terms & conditions

How we work with you, what is free, what costs money, and who is responsible for what.

Last updated: 31 October 2026 · These terms apply to everyone who contacts or uses Booking Hospital.

Contents

  1. Who we are
  2. What we do, and what we do not do
  3. Free medical consultation
  4. Your treatment
  5. Travel arrangements
  6. Our service fee
  7. Payment
  8. Changes and cancellation
  9. Your responsibilities
  10. Medical records and personal data
  11. Our responsibility
  12. Complaints
  13. Governing law

1. Who we are

Booking Hospital is operated by Bookinhospital.com Danışmanlık ve Ticaret Limited Şirketi, a company registered in Türkiye.

  • Registered office: Şirinevler Mah. Meriç Sok. Toyak İş Merkezi No: 11, İç Kapı No: 612, Bahçelievler, İstanbul, Türkiye
  • MERSİS: 0179135604700001 · İstanbul Chamber of Commerce: 318951-5
  • Health Tourism Authorisation Certificate: no. AK-0496, issued under the Republic of Türkiye Ministry of Health regulation on international health tourism. You can find us in the official HealthTürkiye list under the name Moc Health Sağlık Turizm.
  • Travel Agency Operating Licence: A-group, no. 13801 (Ministry of Culture and Tourism, Law no. 1618), under which our travel services are provided as MOC Travel.
  • Contact: +90 533 813 89 77 (telephone and WhatsApp) · info@bookinghospital.org

2. What we do, and what we do not do

We help international patients reach the right hospital and doctor in Türkiye. We review your medical information, explain your options, put you in touch with hospitals and doctors, help you understand their offers, and support you before, during and after your stay.

We are not a hospital and we do not treat patients. Diagnosis, the decision to treat, the choice of treatment and the treatment itself are the responsibility of the hospital and the doctors who treat you. Nothing we say replaces the opinion of the doctor who examines you.

3. Free medical consultation

Sending us your medical information, receiving our evaluation and receiving hospital offers through us is free of charge. You are under no obligation to proceed, and you will never be asked to pay for a consultation.

Any early opinion we share is based only on the documents you send us. It may change once a doctor has examined you and carried out the necessary tests.

4. Your treatment

Before you travel, we send you a written treatment offer prepared with the hospital. It sets out the hospital, what is included, the price, the payment schedule and the cancellation terms. We help you read it, ask questions on your behalf, and nothing is arranged until you have accepted it in writing.

Doctors may need to change the planned treatment after examining you. If that changes the price, the hospital must explain the change to you and obtain your agreement before going ahead, except in a genuine emergency.

5. Travel arrangements

If you wish, we arrange your flights, hotel and airport transfers. These are travel services provided under our travel agency licence no. 13801, and the MOC Travel booking terms apply to them. You are free to make your own travel arrangements instead; this has no effect on your consultation or your treatment.

Before you pay for anything, we send you a written quote showing each element, its price and its cancellation terms. Airline and hotel conditions differ greatly, and some tickets cannot be refunded once issued, so please read those lines carefully.

6. Our service fee

The consultation is free. A service fee applies only to travel we arrange. When we book flights, hotel or airport transfers for you, we charge a service fee of USD 50 per traveller, per booking (patients and companions). It covers our work in planning, booking and managing those arrangements and is shown as a separate line on your written quote, before you pay. Once any part of the travel booking has been confirmed with a supplier, the service fee is non-refundable, including if you change or cancel your trip. It is refunded in full only if we cancel for a reason within our control. The service fee applies to bookings quoted on or after 31 October 2026.

There is no separate fee for helping you with your treatment: the price in your written treatment offer is the price you pay for it.

7. Payment

  • Treatment, travel arrangements and the service fee are paid to our company, as set out in your written offer, by bank transfer or by card through our bank's secure payment page. We never see or store your card details.
  • We pay the hospital and the travel suppliers on your behalf, and you receive an invoice for everything you pay us.

Only pay into an account in the name of our company, Bookinhospital.com Danışmanlık ve Ticaret Ltd. Şti. We will never ask you to send money to a personal account, to a third party, or through a money-transfer service. If anyone claiming to be us asks you to, stop and call us on +90 533 813 89 77. Card payments to us may appear on your statement as BOOKINHOSPITAL.

8. Changes and cancellation

Tell us in writing (email or WhatsApp) as early as you can. The date we receive your message is the cancellation date.

  • Treatment: the cancellation terms written into your treatment offer apply. Where the hospital has not yet incurred costs, you receive back what you paid for treatment; where it has (for example tests already carried out), we show you what was deducted and why.
  • Travel: what you get back depends on each airline's and hotel's terms, which are written into your quote. We pass back everything we recover, minus our service fee (section 6) and any bank or card fees actually incurred, and we show you the breakdown.
  • Medical reasons: if your doctors postpone or cancel treatment, we help you change or cancel your travel at the lowest possible cost and tell you the cost before doing anything.

9. Your responsibilities

  • Give us and your doctors complete and accurate medical information, including medicines, allergies and previous operations. Incomplete information can put your health at risk.
  • Hold a valid passport and any visa you need, and make sure names match your passport exactly.
  • Hold travel or health insurance suitable for your trip. Standard travel insurance often excludes planned treatment, so check the policy wording.
  • Follow the instructions of your doctors, including after you return home.

10. Medical records and personal data

Health data is a special category of personal data under Turkish Personal Data Protection Law no. 6698 (KVKK). We collect it only to evaluate your case and to arrange your treatment, and we share it only with the hospitals and doctors you choose to be considered by, with your explicit consent. You may ask us at any time what we hold about you, or ask us to delete it, by writing to info@bookinghospital.org.

11. Our responsibility

We are responsible for doing our own work with reasonable care and skill: giving you accurate information, selecting hospitals and suppliers carefully, and arranging what we agreed to arrange.

We are not responsible for medical decisions or outcomes, which are the responsibility of the treating hospital and doctors, nor for events beyond anyone's reasonable control. Nothing in these terms limits any liability that cannot lawfully be limited.

12. Complaints

While you are in Türkiye, tell us immediately by WhatsApp or telephone; most problems can be solved on the spot. After you return, write to info@bookinghospital.org. We will acknowledge within 3 working days and give you a full answer within 15 days.

If we cannot resolve it between us, you may apply to the competent Turkish consumer arbitration committee (Tüketici Hakem Heyeti) or consumer court. Complaints about treatment may also be made to the hospital and to the Republic of Türkiye Ministry of Health.

13. Governing law

These terms are governed by Turkish law. The courts and enforcement offices of İstanbul have jurisdiction, without prejudice to any right you have as a consumer in your country of residence. These terms may be shown in other languages by automatic translation; if there is any inconsistency, the English version applies.

Questions? Ask before you decide, not after: info@bookinghospital.org or WhatsApp +90 533 813 89 77.

Booking Hospital is operated by Bookinhospital.com Danışmanlık ve Ticaret Ltd. Şti. · MERSİS 0179135604700001 · İTO reg. 318951-5 · Health Tourism Authorisation no. AK-0496 · Travel services under A-group licence no. 13801 (MOC Travel) · Şirinevler Mah. Meriç Sok. Toyak İş Merkezi No: 11 / 612, Bahçelievler / İstanbul